Strategic success is going be tough to achieve if key managers and work teams won’t cooperate for the greater good. You’re dreamin’ if you expect this cooperation to happen all by itself; patterns of conflict amongst people and organizations occur naturally but aren’t eliminated naturally.
Going through our program will create the highest integrity in working relationships between lines of business, teams and individuals. Accountability, unity and focus will be increased. Longstanding conflict will be reduced or eliminated. As a result, unity and focus of purpose will be achieved. Argue with that, why dontcha?
The creation of integrity and cooperation in working relationships is the essential deliverable of Dealing with Difficult People AKA Everyone Else. The whole thing is driven by our three rules:
1. Confront Yourself
When you understand your own motivations and thought processes, you can control your reaction to confrontation when it happens.
2. Assume No Disrespect
We judge ourselves by our intentions, which are always pure and logical. We judge others by their behaviors, which are often suspect and delusional. In reality, the actions of others are rarely motivated by disrespect. Once that’s understood, a lot of the hostility and misunderstanding that fuels confrontation, or the fear of it, is eliminated.
3. Your Enemy Is Your Friend
The opposite point of view completes your own—this is the ultimate sophisticated view of work relationships. The opposite point of view can often highlights vulnerabilities in our own thinking, biases that we’re unaware of, and the all-important counterintuitive considerations.