Conceiving of a brandable customer experience is tough for even the smartest of management teams. They’re painfully aware of financial and operational realities and mixed priorities and rarely approach the idea of creating the customer experience with the right attitude or proper creativity. The real triggers for customer reaction and loyalty are shrouded in mystery and may not be consciously realized by customers themselves.
We will fix this. It’s our job to show you how to generate the most innovative strategies and tactics possible and then show you how they can be made affordable and achievable. That’s why we’ll transport your managers and customer-facing employees to a new place, where anything and everything is possible and affordable.
This workshop is the creation of restriction-free ideas based around the twelve proprietary components of the brandable service system. It’s a wild affair, even by our disturbingly high standards. Constant surprises keep managers intensely focused on the creation of the ultimate customer experience.
The program isn’t all floating around on fluffy clouds munching freshly peeled grapes. It features a unique planning process that transforms the creative ideas into a pragmatic action plan. And then it shows exactly how to implement that plan within your employee, customer and, if necessary, partner cultures.
Over 50% of the hundreds—and sometimes thousands—of seemingly outrageous tactics generated in a typical workshop session can actually be implemented without the use of any additional company resources.